Practice Administrator - Pediatrics
Job Description
SUMMARY:
Under supervision of the Chair of the Department of Pediatrics and Chief Clinical Officer, the Practice Administrator is responsible for directing, supervising, and coordinating staff and clinical activities to provide high-quality, cost-effective care to patients while meeting departmental mission and financial objectives. The Practice Administrator will coordinate pediatric services and related activities including development, management, and supervision of all clinical programs including a satellite office in Elizabethton either personally or through delegation to supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Include the following. Other duties may be assigned.*
- Organize and manage office operations and procedures specifically: the front desk, phone triage, billings and collections, medical records, requisitions for supplies, payroll preparation, and other clerical services.
- Evaluate office productivity, revise department procedures, and devise new methods/forms to improve efficiency of the office.
- Maximize office efficiency of the practice.
- Manage marketing functions for the practice.
- Formulate procedures for systemic retention, protections, retrieval, transfer, and storage of records.
- Review clerical and personnel records to assure completeness, accuracy, and timeliness.
- Coordinate activities of the various sections or within the practice.
- Negotiate purchases for supplies, equipment, and supervise shipping and receiving.
- Issue purchase requisitions and negotiate contracts for purchase and maintenance of office equipment.
- Assist in creating and updating policies and procedures and ensure enforcement of such.
- Serve as liaison between the practice and MEAC Central Administration and other outside entities.
- Oversee participation in and adherence to compliance programs of MEAC.
SUPERVISORY RESPONSIBILITES:
- Supervises administrative personnel of the clinical site and directly evaluates administrative personnel's performance.
- Makes recommendations for personnel actions to the Departmental Chair, CCO and clinic medical director.
- May review and approve evaluations of support staff.
- Carries out supervisory responsibilities in accordance with the organization’s policies and procedures, and state and federal laws and regulations.
- Responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree required with preferably five years' medical practice administration experience. Experience with transitioning to a new electronic health record, preferably Epic.
OTHER SKILLS AND ABILITIES:
General knowledge of billing and collections, ICD-10, and CPT coding, medical terminology, and computer software applications. Knowledge of the principles and practices of supervisory and general management abilities of a medical office. Ability to operate computers, keyboards, and printers. Knowledge of modern office practice, procedures, and equipment for multiple office sites. Ability to establish and maintain an effective working relationship with faculty members, staff, patients, and other third parties. Ability to concentrate under high demands and listen effectively. Ability to organize tasks; work as a team member and independently using sound management skills with a variety of professional disciplines. Convey a professional and positive image and attitude.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EOE/AA/M/F/Disability/Vet
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